0

NEED HELP?

Returns

CAN I return a mask or cancel my order?

Yes, absolutely. If you decide within 14 days of receiving your order that you do not wish to keep the item/s you can return them to us for a refund. However the item/s must be unused, undamaged, in the original packaging with the original plastic wrap unopened and returned to us at your own cost. For reasons of hygiene, we do not accept returned masks that have had the sealed plastic wrap opened or tampered with. For this reason, please try your mask for size whilst it is still within the plastic wrap - See our guide to fitting your mask.

Please note, we can only refund the item purchase price, not the original delivery cost, or the cost of returning the item to us.

How do i return a mask?

Please complete the returns form below so that we can issue you with a return number.

You should be aware that you are responsible for the transit of the item back to us, if we do not receive it or it is damaged in transit we will not be able to offer a full refund. For this reason, we recommend using a registered shipping service with appropriate insurance.

Once we have received the item, and providing it remains unused and undamaged and in its original packaging, we will process a full refund to you within a maximum of 14 days from receipt of the item at our warehouse. (usually a lot quicker)

Please note, we can only refund the item purchase price, not the original delivery cost, or the cost of returning the item to us.

What if my mask is damaged or faulty?

We are really sorry to hear this, we endeavour to make sure that all purchases leave our facility in perfect condition and our aim is to deliver the product exactly as described.

Very occasionally due to either damage in transit or a defect in manufacturing you may need to return a damaged or faulty item to us. If this is the case please could you contact us using the form below at your earliest convenience so that we can liaise with you as to the best route forward.

The most likely scenario is that we will ask you to return the item and as soon as we can confirm the item is damaged will refund the postage and either send a replacement or refund your purchase costs.

For more help complete the returns form below.

where to send returns

WOW MASKS
Little Duskin Farm
Covet Lane
Kingston
Canterbury
Kent. CT4 6JS

Returns form

Please complete this return form so that we may get in contact with you to confirm your return number.

Thank you! Your message has been received, we'll be in touch ASAP.
Oops! Something went wrong while submitting the form.